Veröffentlichungen
2011
Barbara Kump, Kristin Knipfer, Viktoria Pammer, Andreas Schmidt, Ronald Maier, Christine Kunzmann, Ulrike Cress, Stefanie N. Lindstaedt
The Role of Reflection in Maturing Organizational Know-how
In: 1st European Workshop on Awareness and Reflection in Learning Networks (ARNets11), in conjunction with EC-TEL 2011, Palermo (Italy), September 21, 2011, 2011
Abstract The Knowledge Maturing Phase Model has been presented as a model aligning knowledge management and organizational learning. The core argument underlying the present paper is that maturing organizational know-how requires individual and collaborative reflection at work. We present an explorative interview study that analyzes reflection at the workplace in four organizations in different European countries. Our qualitative findings suggest that reflection is not equally self-evident in different settings. A deeper analysis of the findings leads to the hypothesis that different levels of maturity of processes come along with different expectations towards the workers with regard to compliance and flexibility, and to different ways of how learning at work takes place. Furthermore, reflection in situations where the processes are in early maturing phases seems to lead to consolidation of best practice, while reflection in situations where processes are highly standardized may lead to a modification of these standard processes. Therefore, in order to support the maturing of organizational know-how by providing reflection support, one should take into account the degree of standardisation of the processes in the target group.
John Cook, Andreas Schmidt, Christine Kunzmann, Simone Braun
The challenge of integrating motivational and affective aspects into the design of networks of practice
In: 2nd International Workshop on Motivational and Affective Aspects in Technology Enhanced Learning (MATEL 11), ECTEL 2011, Palermo, Italy, 2011
Abstract In this position paper, we (i) set out the background, problems and questions involved in moving towards a design methodology for incorporating motivational and affective factors in networks of practice, (ii) define networks of practice, highlighting that motivational and affective factors are intertwined with a range of other complex issues, (iii) examine some of these aforementioned problems using a specific example from the MATURE IP (http://mature-ip.eu/) called people tagging, and use this case (iv) to delineate the challenge of integrating motivational aspects into the design of networks of practice.
Christine Kunzmann, Andreas Schmidt
Ethnographically Informed Studies as a Methodology for Motivation Aware Design Processes
In: 2nd International Workshop on Motivational and Affective Aspects in Technology-Enhanced Learning, ECTEL 2011, Palermo, Italy, 2011
Abstract While motivational aspects have been recognized as important factors for IT support for learning, it has been difficult to integrate them into requirements engineering processes. We propose ethnographically informed studies as an effective means that has been successfully applied in two research projects as part of their design processes and discuss the remaining challenges.
Athanasios Mazarakis, Christine Kunzmann, Andreas Schmidt, Simone Braun
Culture Awareness for Supporting Knowledge Maturing in Organizations
In: Motivation und kulturelle Barrieren bei der Wissensteilung im Enterprise 2.0, Workshop auf der Mensch & Computer 2011, 2011
Abstract The success and sustainability of informal learning support at the workplace largely depends on motivational, social, and cultural aspects of the involved individuals, teams, and organizations. In this paper, we present our empirical findings from a large-scale interview-based study on those aspects with respect to knowledge development in companies. We draw some conclusions that influence the development of future culturally aware systems for the enterprise and organizations.
Lars Müller, Veronica Rivera Pelayo, Christine Kunzmann, Andreas Schmidt
From Stress Awareness to Coping Strategies of Medical Staff: Supporting Reflection on Physiological Data
In: Salah, Albert Ali and Lepri, Bruno (eds.): Second International Workshop on Human Behavior Understanding (HBU 2011), Lecture Notes in Computer Science vol. 7065, Springer, 2011
Abstract Nurses and physicians on a stroke unit constantly face pressure and emotional stress. Physiological sensors can create awareness of one’s own stress and persuade medical staff to reflect on their own behavior and coping strategies. In this study, eight nurses and physicians of a stroke unit were equipped with a wearable ECG and acceleration sensor during their everyday work in order to (a) make them aware of stress and (b) support the re-calling of experiences to identify stressors. In an interview one week later, the participants were asked to recollect stress related events through the examination of the sensor data. Although high activity levels diminished the expressiveness of the data, physicians and nurses could recall stressful events and were interested in their physiological signals. However, existing coping strategies turned out as barriers to the adoption of new tools. Future persuasive applications should focus on integration with existing coping strategies to scaffold the reflection process.
Tanja Stiehl, Monika Führer, Traugott Roser, Christine Kunzmann, Andreas Schmidt
Describing spiritual care within pediatric palliative care. An ontology-based method for qualitative research
In: 12th Congress of the European Association for Palliative Care 2011, Portugal, 2011
2010
Andreas Kaschig, Ronald Maier, Alexander Sandow, Mariangela Lazoi, Sally-Anne Barnes, Jenny Bimrose, Claire Bradley, Alan Brown, Christine Kunzmann, Athanasios Mazarakis, Andreas Schmidt
Knowledge Maturing Activities and Practices Fostering Organisational Learning: Results of an Empirical Study
In: Sustaining TEL: From Innovation to Learning and Practice 5th European Conference on Technology Enhanced Learning, EC-TEL 2010, Barcelona, Spain, September 28 - October 1, 2010. Proceedings, Lecture Notes in Computer Science vol. 6383, Springer, 2010, pp. 151-166
Abstract Knowledge work is performed in all occupations and across all industries. The level of similarity of knowledge work allows for designing supporting tools that can be widely used. In this paper an activity-based perspective towards knowledge work is taken. Based on findings from a previous ethnographically-informed study, we identified valuable activities to be supported in order to increase knowledge maturing inside companies. The goal of this paper is to contribute to which knowledge maturing activities are deemed important, so that they can be supported by IT services. Quantitative and qualitative data have been collected in 126 organisations of different size, sector and knowledge intensity. Important feedback and issues emerged and need to be managed in order to support success in the knowledge maturing activities that allow improvement of organisational learning through the dissemination and application of the most appropriate knowledge.
Simone Braun, Christine Kunzmann, Andreas Schmidt
People Tagging & Ontology Maturing: Towards Collaborative Competence Management
In: Randall, David and Salembier, Pascal (eds.): From CSCW to Web2.0: European Developments in Collaborative Design Selected Papers from COOP08, Computer Supported Cooperative Work, Springer, 2010
Abstract Competence Management approaches suggest promising instruments for more effective resource allocation, knowledge management, learning support, and human resource development in general. However, especially on the level of individual employees, such approaches have so far not been able to show sustain-able success on a larger scale. Piloting applications like expert finders have often failed in the long run because of incomplete and outdated data, apart from social and organizational barriers. To overcome these problems, we propose a collabora-tive competence management approach. In this approach, we combine Web 2.0-style bottom-up processes with organizational top-down processes. We addressed this problem as a collaborative ontology construction problem of which the con-ceptual foundation is the Ontology Maturing Process Model. In order to realize the Ontology Maturing Process Model for competence management, we have built the AJAX-based semantic social bookmarking application SOBOLEO that offers task-embedded competence ontology development and an easy-to-use interface. Following evolutionary prototyping within the design-based research methodology we conducted two field experiments in parallel with the system development in order to test the approach of people tagging in general and to explore motivational and social aspects in particular.
2009
Sally-Anne Barnes, Jenny Bimrose, Alan Brown, Daniela Feldkamp, Andreas Kaschig, Christine Kunzmann, Ronald Maier, Tobias Nelkner, Alexander Sandow, Stefan Thalmann
Knowledge Maturing at Workplaces of Knowledge Workers: Results of an Ethnographically Informed Study
In: 9th International Conference on Knowledge Management (I-KNOW '09), Graz, Austria, 2009, pp. 51-61
Abstract The concept of knowledge worker has been around for fifty years and many information and communication technologies have been implemented in order to support this type of work. Workplaces have changed substantially, but information is scarce about how actual knowledge workers handle knowledge in their workplaces. This paper presents the results of a joint study of knowledge workers’ workplaces in five organisations representing a diverse sample in terms of size, sector and technology intensity. The results suggest that a number of person types with predominant ways of handling knowledge can be favourably used for designing supportive tools and infrastructures.
Christine Kunzmann, Andreas Schmidt, Volker Braun, David Czech, Benjamin Fletschinger, Silke Kohler, Verena Lüber
Integrating Motivational Aspects into the Design of Informal Learning Support in Organizations
In: 9th International Conference on Knowledge Management and Knowledge Technologies, September 2-4, 2009, Graz, Austria, 2009, pp. 259-267
Abstract Motivational aspects in knowledge management have so far largely been considered from the perspective of designing and implementing incentives that influence the extrinsic motivation of employees to participate, contribute, share etc. This is increasingly considered problematic so that this contribution takes a more holistic viewpoint by analyzing and systematizing barriers that have an impact on the motivation to engage in knowledge maturing activities. Based on an ethnographic study and targeted semi-structured interviews, a model is presented that decomposes the motivational aspects. Furthermore, it is presented how motivational aspects can be incorporated into the design of learning support systems.
2007
Andreas Schmidt, Christine Kunzmann
Sustainable Competency-Oriented Human Resource Development with Ontology-Based Competency Catalogs
In: Cunningham, Miriam and Cunningham, Paul (eds.): Expanding the Knowledge Economy: Issues, Applications, Case Studies. Proceedings of E-Challenges 2007, IOS Press, 2007
Abstract Competency-oriented approaches are gaining ground in human resource development. Key technology to cope with the complexity of fine-grained approaches are ontologies. By having a formal semantics, many competency-related task can be partially automated on a technical level. In this paper, we want to show that ontology-based approaches also foster the sustainability of such approaches on an organizational level by providing connections between the operational and strategic level. We present a reference ontology and a reference process model which have been applied in a hospital case study.
Christine Kunzmann, Andreas Schmidt
Kompetenzorientierte Personalentwicklung: Auf dem Wege zum Lernen bei Bedarf
ERP Management,2007
Abstract Personalentwicklung als klassische Unternehmensfunktion hat in den letzten Jahren zunehmend ein Image-Problem bekommen. Im besten Fall wurde sie noch als Verwaltungs- und Organisationsabteilung für Mitarbeiterschulungen verstanden, im schlimmeren Fall als menschenfreundlicher Luxus begriffen, den man bei der nächsten Krise auf ein Minimum zurückfährt. Zudem sind andere Bereiche wie Wissensmanagement und Kompetenzmanagement entstanden, die sich ebenfalls mit dem individuellen und organisationalen Lernen und den Kerndomänen der Personalentwicklung beschäftigen, ohne dass sie unter deren Zuständigkeit fallen.
2006
Andreas Schmidt, Christine Kunzmann, Ernst Biesalski
Systematische Personalentwicklung mit ontologiebasierten Kompetenzkatalogen: Konzepte, Erfahrungen, Visionen
In: Gronau, Norbert and Fröming, Jane and Schmid, Simone (eds.): Fachtagung Kompetenzmanagement - Schulung, Staffing und Anreizsysteme, Potsdam, 5.10.2006, GITO, 2006
Abstract Ontologiebasierten Kompetenzkatalogen kommt im Rahmen des Kompetenzmanagements eine Schlüsselrolle zu. Auf methodischer Ebene dienen sie dazu, Personalentwicklungsstrategien konstruktiver zu diskutieren sowie strategische und operative Ebene besser miteinander zu vernetzen. Auf technologischer Ebene kann derselbe Katalog bzw. eine unmittelbare Verfeinerung/Erweiterung zur (Teil-)Au-tomatisierung von Personalprozessen genutzt werden, um so kompetenzbasierte Personalentwicklung effizienter zu gestalten. Gezeigt wird dies an zwei Beispielen: dem integrierten Ansatz der DaimlerChrysler AG, Werk Wörth und dem Ansatz zur Bildungsbedarfsplanung und -steuerung am Städtischen Klinikum Karlsruhe. Abschließend soll ein Ausblick gegeben werden, wie Kompetenzkataloge auch zur Unterstützung des Lernens bei Bedarf (z.B. durch Generierung von individuellen Bildungsempfehlungen) am Arbeitsplatz genutzt werden können (am Beispiel des Forschungsprojektes Learning in Process).
Christine Kunzmann, Andreas Schmidt
Ontology-based Competence Management for Healthcare Training Planning - A Case Study
In: 6th International Conference on Knowledge Management (I-KNOW 06), Graz, 2006
Abstract With the increased pressure towards economic efficiency, hospitals and other healthcare institutions need to reengineer their internal organization and processes. This challenges human resources development with increased efficiency of training in general. We have developed a competence management concept for training planning at a big German hospital with a special focus on critically analyzing the suitability of state-of-the-art ontology-based approaches for the area of nursery. Experiences from the case study show the general feasibility, but also crucial issues summarized in this paper.
Andreas Schmidt, Christine Kunzmann
Towards a Human Resource Development Ontology for Combining Competence Management and Technology-Enhanced Workplace Learning
In: Meersman, Robert and Tahiri, Zahir and Herero, Pilar (eds.): On The Move to Meaningful Internet Systems 2006: OTM 2006 Workshops. Part I. 1st Workshop on Ontology Content and Evaluation in Enterprise (OntoContent 2006), Lecture Notes in Computer Science vol. 4278, Springer, 2006, pp. 1078--1087
Abstract Competencies as abstractions of work-relevant human behaviour have emerged as a promising concept for making human skills, knowledge and abilities manageable and addressable. On the organizational level, competence management uses competencies for integrating the goal-oriented shaping of human assets into management practice. On the operational and technical level, technologyenhanced workplace learning uses competencies for fostering learning activities of individual employees. It should be obvious that these two perspectives belong together, but in practice, a common conceptualization of the domain is needed. In this paper, we want to present such a reference ontology that builds on existing approaches and experiences from two case studies.
Christine Kunzmann, Andreas Schmidt, Friedbert Mager
Kompetenzen managen: Wie man Fort- und Weiterbildungen in der Krankenpflege gezielt und zukunftsorientiert plant.
krankenhaus umschau,2006
2005
Christine Kunzmann
Konzeption von Skills-Management-Instrumenten für die Bildungsbedarfsermittlung in der Pflege am Städtischen Klinikum Karlsruhe